Slideshow 6 Ways Hospital EHR Competition is Heating Up

  • March 20 2015, 4:14pm EDT
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6 Ways Hospital EHR Competition is Heating Up

The electronic health records market for acute care hospitals is getting more competitive in 2015, according to a report from vendor research firm KLAS Enterprises. Epic still leads, but not as much as last year. (Photo: Fotolia)

More Vendors Getting Attention

In a 2014 report, KLAS found that among providers that had selected or leaned toward a specific vendor, Epic had 36% market share with Cerner in second place with 14%. In the new report, Cerner still stands at 14%, but Epic has dropped to 25%. That means other vendors are getting more attention. (Photo: Fotolia)

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Fewer Favorites

Other vendor slices of mindshare in 2015 include Meditech (13%), McKesson Paragon (5%), and Allscripts (1%). But that leaves 41% of the market of hospitals that may considering a new or different EHR without a clear vendor favorite, compared with 22% last year. (Photo: Fotolia)

Some Vendors Getting a Second Look

KLAS authors Colin Buckley and Coray Tate question if Allscripts is an overlooked option that should be given a glance. The company has a stable customer base with significant improvement in services during the past two years, and Sunrise Ambulatory Care “is showing signs of being a viable option to address long-standing acute to ambulatory integration concerns,” they note. More progress from Allscripts is needed, however, in such areas as integrated emergency department, surgery and revenue cycle products, says KLAS. (Photo: Fotolia)

Growing Frustrations

Some organizations feel that they're getting locked in by their vendors and may be looking to break the chains. Nearly 40% of Meditech customers who are not considering an EHR change nonetheless would change if they could. That includes nearly two-thirds of legacy MAGIC EHR customers and more than one-third of version 6.0 EHR customers, with many 6.0 users viewing Epic as out of reach for them. On the bright side, 87% of clients using Meditech's C/S EHR stay by choice. (Photo: Fotolia)

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Growing Willingness to Switch

McKesson’s Paragon has the highest replacement vulnerability with 29% of customers considering a change, and a big slip in the number of potential customers listing it as a likely choice. “Interestingly, most Paragon customers who are staying said they would not switch if they could,” according to KLAS.

McKesson in a statement to HDM said a new physician workflow tool expected to be released in mid-2015 is getting good reviews from early adopters, and the company is deep into development of a new ambulatory EHR that has the same look and feel of all of Paragon. (Photo: Fotolia)

No Vendor is Perfect

The primary potential customer concern with Epic is cost, according to KLAS. For Cerner, it's about the acute care patient accounting and ambulatory practice management systems, and for Allscripts it is concerns about ambulatory integration and company stability. Clients of Meditech, Paragon and Siemens cite clinical capabilities and lack of viable ambulatory solutions. Cerner and Allscripts did not respond to HDM requests for comment.

The complete report, “Acute Care Purchasing Plans 2015,” costs $980 for providers and is available here. (Photo: Fotolia)