20 best practices of top chief digital officers
A growing number of organizations are embracing digital transformation in the hope of improving business processes, getting closer to their customers and boosting the bottom line. In many cases that effort calls for the appointment of a chief digital officer–someone who is as adept at business strategy and communication skills as they are at software capabilities. In the report “The Key Characteristics of Great Business Leaders: How Savvy Digital Business Leaders Balance Strategy, Governance and Execution,” Forrester Research analyst Martin Gill takes a look at what goes into the making of a top digital transformation leader. The study is coauthored by Stephen Powers, Benjamin Ensor, Fiona Swerdlow, Danielle Jessee, Benjamin Arnold, Stephanie Sullivan and Andrew Reese.