1. Tap frontline staff to become counselors
Pricewaterhouse Coopers' Health Research Institute has 10 suggestions to help providers benefit from the onset of health insurance exchanges.
For example, providers should develop exchange training for financial counselors and hospital volunteers. Consider adding staff but be aware the first open enrollment crush ends March 31, 2014. The University of Mississippi Medical Center plans to hire four new counselors for one-year only, at salaries between $35,000 to $40,000.