Download this eBook to learn how to:· Eliminate disconnected channels that create high-effort experiences for your customers· Use the latest in proactive messaging to reduce missed appointments and unpaid bills· Meet today’s customers’ demand for an omnichannel experience
Forrester Research has identified 10 customer service trends for 2017 that application development and delivery (AD&D) professionals supporting customer service operations should consider as they strategize improved quality of service.
Part 2 in the 2017 mobility in healthcare survey series reveals that mobile device types still vary widely across the industry, and the particular device a person carries may depend in large part on the communication requirements of their role. The supporting infrastructure for wireless and cellular communications appears to be getting better, though there is still room for improvement. Likewise, existing plans for backup/emergency communication systems likely warrant closer scrutiny. Overall, survey participants see many opportunities for mobile communication improvements over the next three to five years.
Download this white paper to learn:
• How organizations like yours are approaching advanced analytics
• How systems of insights and engagement can reshape the future of healthcare
• How organizations can leverage systems of engagement to see meaningful ROI
In this collection, we examine the world of healthcare analytics, looking at developing trends and asking what they mean for the future of healthcare. In seven original articles, a Q&A, and two case studies, healthcare leaders share their healthcare analytics–related experiences and concerns.
Download this white paper to learn about specific uses of predictive analytics in healthcare. Read about how health systems can best develop and maintain the needed infrastructure for data analytics as data grows more sophisticated.