Most healthcare organizations offer patient portals that enable patients to schedule appointments, easily access their medical information, pay bills, request prescription refills and even message their physicians. They are also becoming increasingly important to providers in preparing to meet the latest Meaningful Use requirements.

Patient portal requirements for Meaningful Use Stage 1 were fairly minimal, but Stage 2 presented a tougher task. Organizations now needed patients to actually use their portals, and immediately it became clear that some patients were hesitant.

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