Vendor research firm KLAS Enterprises has released its 2013 Best in KLAS Awards based on customer satisfaction with health information technology vendors and consultants. The awards are based on thousands of interviews with hospitals and physician practices during the past year.

The complete Best in KLAS report includes analysis of satisfaction scores in more than 100 market segments. The report, available for purchase here, also names “category leaders” for dozens of niche products and eight professional services. Athenahealth received the highest overall vendor score with 85.8 points out of 100, beating Epic Systems (84.4) which has won the top spot since an overall score was first included in 2008. Here are the 36 Best in KLAS winners in software and services markets with the broadest operational and clinical impact on health care organizations.



Acute Care EMR: Epic EpicCare Inpatient EMR

Business Intelligence/Analytics: QlikTeck QlikView

Cardiology: Merge Healthcare Cardio

Community HIS: Cerner Community Works

Document Management & Imaging: Quest Diagnostics ChartMaxx

Emergency Department: Wellsoft EDIS

Enterprise Scheduling: Unibased USA RMS

Financial/ERP: McKesson ERP Solutions

Health Information Exchange: Epic Care Everywhere

Homecare: Thornberry NDoc

Laboratory: Siemens NOVIUS Lab


Patient Accounting &Patient Management: Epic Resolute Hospital Billing

Patient Portals: athenahealth athenaCommunicator

Pharmacy: Epic Willow

Radiology: Epic Radiant

Speech Recognition: Dolbey Fusion Speech (BES)

Surgery Management: Epic OpTime



Ambulatory EMR (over 75 physicians): Epic EpicCare Ambulatory EMR

Ambulatory EMR (11-75 physicians): Epic EpicCare Ambulatory EMR

Ambulatory EMR (1-10 physicians): SRSsoft EHR

Claims and Clearinghouse: ZirMed

Practice Management (over 75 physicians): Epic Resolute/Prelude/Cadence Ambulatory

Practice Management (11-75 physicians): athenahealth athenaCollector

Practice Management (1-10 physicians: athenahealth athenaCollector



Application Hosting (CIS/ERP/HIS): Cerner

Principal Clinical Implementation: Impact Advisors

Supportive Clinical Implementation: Sagacious Consultants

Extended Business Office: Cymetrix

IT Outsourcing (Extensive): CareTech Solutions

IT Outsourcing (Partial): CareTech Solutions

Planning & Assessment: Cornerstone Advisors

Revenue Cycle Transformation: PwC

Technical Services: J2 Interactive

Teleradiology Services: Rays (Nightrays)

Transcription Services: Precyse

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