A new report from vendor research firm KLAS Enterprises shows many hospitals don't believe they are getting their money's worth from their acute care electronic health records systems.

The Orem, Utah-based company surveys thousands of provider organizations annually and produces a range of reports looking at customer satisfaction with various information technology products and services.

KLAS surveyed 146 organizations to assess the true cost of EHR ownership, covering purchasing the system, unexpected costs, physician usability, missed delivery dates, response time and stability, and workflow interruptions, among other factors.

Among the results: Meditech and Epic are most consistently within or under budget; only Epic ranks high for getting your money's worth; and GE Healthcare ranks lowest on keeping promises. Other vendors in the report include Cerner, Eclipsys, McKesson and Siemens.

The report, "Acute Care EMR, Getting Your Money's Worth: The Overall Experience," is available at klasresearch.com/reports. The cost is $980 for providers and $14,850 for others.

--Joseph Goedert


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