The Office of the National Coordinator for Health Information Technology gets a lot of questions and complaints from providers about certified electronic health records systems. A new ONC blog posting walks through various remediation processes.
The office receives many complaints that a certified EHR is not performing all the functions for which it is certified. ONC asks that such complaints be sent to ONC.Certification@hhs.gov. ONC then sends the complaint to the authorized testing and certification body that certified the particular EHR, which consults with the vendor to determine if the required functions are operational. If yes, the complainant is notified; if no, the product needs to again undergo testing and certification for that functionality.
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For non-certification issues, such as pricing, installation, support and other matters, ONC will not intercede but suggests working with the vendor and joining a federal advisory committee workgroup supporting the HIT Policy and Standards Committees.
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