Tufts Health Plan is notifying 8,830 current and former members of its Tufts Medicare Preferred benefits program that some of their protected health information was stolen and is offering a year of paid credit monitoring and identity theft protection services from Experian.
The insurer also is alerting current and former members of the benefit plan who were not affected by the theft, and is offering a year of credit monitoring if they desire the service for peace of mind. The benefit plan currently covers about 127,000 members, according to the Boston Globe.
In an announcement, Tufts says the theft was not caused by an electronic breach, information system vulnerability or hacking, but is not disclosing the cause or providing further information. Federal officials notified the health plan of the theft and the investigation continues. Compromised information includes names, dates of birth and Social Security numbers. It does not include personal medical information.
Tufts apologizes to current former plan members for the breach and says it is reinforcing existing policies and evaluating additional safeguards.The company presently is not releasing additional details, such as whether it knows how the information was stolen or what types of safeguards, particularly encryption, are being evaluated.
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