An educational session at HIMSS13 in New Orleans will focus on new trends in information technology contracting. Changes in technology are changing how contracts should be negotiated and there are certain legal and business terms that a customer needs in every I.T. agreement, says Diana McKenzie, session presenter and a partner in the law firm Hunter, Maclean, Exley & Dunn P.C.
For instance, providers often implement an I.T. system only to then find it does not have the processing speed envisioned. Speeds are always increasing, but that doesn’t mean that warranty language in vendor contracts has been updated to reflect faster speeds. Vendors create loopholes so they can say they have fast speed but really don’t, McKenzie contends. Another example: Social media is changing vendor support. If a system went down, a provider used to call the vendor by phone, but now a text message may be sent. Such messages, however, may raise privacy and security concerns that haven’t been thought about. So, as texting and other social media expand options for communicating with vendors, providers must decide which options are appropriate for them.
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