Mercy picks GoHealth to expand its urgent care business

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Mercy, a delivery system that operates about 20 urgent care centers across four states, is about to add 30 more centers in a co-branding partnership with GoHealth Urgent Care.

Mercy’s information technology systems will support the partnership, starting with its enterprisewide Epic electronic health record system. The program also includes use of electrostatic “smart glass” exam rooms in which the glass starts clear and, when a patient goes into an exam room, a button is pressed and the room becomes opaque and private.

The rooms also feature transparent charting with a television on the wall so patients can watch what the provider is typing into the EHR, which promotes open discussion between provider and patient.

The Mercy system includes 44 acute-care and specialty hospitals as well as 2,000 physicians across Arkansas, Kansas, Missouri and Oklahoma. It selected GoHealth Urgent Care as a partner because the vendor has an established presence in the urgent care market, which will aid Mercy in meeting a goal of creating convenient access to care whenever and wherever a consumer needs it, says Keith Dacus, vice president of business development and operations at Mercy.

Also See: 30 large urgent care center chains

The centers will offer web and mobile services that include online check-in, registration, current wait times and the ability for a consumer to move his or her spot in line.

Via a web portal, patients will have access to their records, medications, test results, physician notes and educational content.

Mercy will extend the use of its EHR across all of its urgent care centers and those under the GoHealth partnership, so there will be one electronic health record for each consumer and physician and care across the enterprise can be easily viewed by physicians. In addition, patients can see the notes from their visit, while doctors can see notes from other physicians who have treated the patient.

“Mercy’s EHR gives both organizations seamless integration to support continuous care and physician referrals to specialists through the single electronic health record system,” Dacus explains.

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