In early October 2009, 57 hard drives belonging to BlueCross and BlueShield of Tennessee were stolen. By mid-March 2010, the insurer had identified nearly 522,000 members whose data may have been compromised and offered them a variety of free credit and identity protection services depending on the risk level.

Breach-related costs by March hit $7 million, and that was before hundreds of thousands of additional potentially affected individuals were identified, bringing the total count to nearly 1 million individuals.

At Health Data Management's Health IT Summit, Nov. 14-16 in Chicago, three executives of the Tennessee Blues plan will revisit the troubles, accomplishments and lessons learned of the past year. Michael Lawley, director of shared technology services, will explain how the insurer handled the breach crisis. Tena Robertson, deputy general counsel and chief privacy officer; and Roy Vaughn, director of communications, will explain the legal and public repercussions.

For more information on the conference at the Swissotel Chicago, downtown at the intersection of Lake Michigan and the Chicago River, click here.


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