Stephen Imrie, M.D., an orthopedic surgeon in solo practice in San Jose, is offering about 8,900 patients a year of identity protection services from AllClearID after a password protected laptop was stolen from his home in September.

In a letter that is more personal and helpful than many such letters from organizations with far more resources that have had similar breaches, Imrie explains the burglary and its aftermath, the information on the laptop, walks patients through a series of steps to protect their credit and identity, and offers the additional paid protection services.

“You are automatically eligible to use AllClearID--there is no action required on your part,” Imrie tells patients in the letter. “If a problem arises, simply call 1-888-407-4736 and a dedicated AllClearID investigator will do the work to recover financial losses, restore your credit and make sure your identity is returned to its proper condition.”

Protected health information on the laptop included patient name, date of birth, phone number, diagnosis, medications, surgical information and Social Security number. Imrie ends the letter, “Again, I sincerely apologize for this considerable inconvenience. I understand how important your confidentiality and trust is to my work now and in the past.”

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