As hospitals deploy mobile workflow capabilities, they are focusing on ensuring the security of devices and enabling users to better coordinate care.

A recent survey of 100 CIO members of the College of Healthcare Information Management Executives (CHIME) found that the executives were most interested in aiding team communication to better coordinate care, but to do so in a secure manner.

“Healthcare IT leaders are looking to achieve a delicate balance between meeting regulatory requirements for security and physician expectations to provide impactful improvements with easy to use technologies,” says Hemant Goel, president of Spok, which sponsored the survey.

Hemant Goel
Hemant Goel

“Treatment planning involves coordinating the right people and information to make the best decisions quickly and effectively―it is at the core of patient care,” Goel says. “Giving a provider enough information with context for timely decision making is key. It is an important challenge to improve care quality with reduced reimbursements as the industry moves toward payment for outcomes instead of fee-for-service.”

Many delays in treatment planning occur at the points when multiple caregivers need to connect or share information, and one way to facilitate these connections is with mobile technology, the survey found.

One popular intersection of these two primary goals, data security and care team coordination, is secure mobile communications. Some 68 percent of survey respondents said implementing secure text messaging is an active project, and 53 percent have an enterprise mobility management solution to further enhance patient data security on mobile devices.

CIOs also identified physician adoption as both the top measure of success and the top challenge with these technologies. “Healthcare IT leaders are looking to achieve a delicate balance between meeting regulatory requirements for security and physician expectations to provide impactful improvements with easy to use technologies,” said Andrew Mellin, MD, chief medical officer of Spok. "Adoption of new technology requires change management to be most effective.

“The organizations we’ve seen with the most successful secure text messaging rollouts first identify key clinical challenges and workflow frustrations for end users and then deploy the technology alongside process improvement and change management activities to demonstrate value to the provider, care team and patient,” he adds. “For example, a well-designed messaging app for healthcare can integrate with hospital technologies such as the EHR and other ancillary systems to deliver critical results in a manner that allows the physician to address the result quickly and easily.”

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