Report Ranks EHR Vendors’ Patient Portals

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A new report from vendor research firm KLAS Enterprises assesses the patient portal capabilities of multiple electronic health records vendors to adequately support Stage 2 meaningful use criteria for patient engagement.

Information in the report comes from KLAS interviews with more than 200 providers with patient portals and focuses on nine vendors: Allscripts, athenahealth, Cerner, eClinicalWorks, Epic, Greenway, Intuit Health, NextGen and Vitera. In general, providers are finding portals from EHR vendors to be better equipped than those from third-party vendors.

Six vendors were ranked in the report, with three others assessed using preliminary data from a smaller size of provider respondents. Of the six ranked vendors, athenahealth was the top performer and only vendor to adequately support all five meaningful use criteria. Epic took second place, followed by Allscripts, Cerner, eClinicalWorks and Intuit Health, which lagged far behind the other five.

Of the vendors on which not enough information was collected to formally rank, Greenway scored considerably higher than NextGen and Vitera. The report details strengths and weaknesses of each vendor’s portal product. The report is titled, "Patient Portals 2013: On Track for Meaningful Use?" It is available for purchase at

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