Payers Roll out Automated Coordination of Benefits Program

A year ago, a group of major health insurers committed to streamlining the coordination of benefits process. Now, they have gone live on a patient registry to offer automated identification of patients eligible for health coverage under more than one plan, and which plan pays first.


A year ago, a group of major health insurers committed to streamlining the coordination of benefits process. Now, they have gone live on a patient registry to offer automated identification of patients eligible for health coverage under more than one plan, and which plan pays first.

The insurers worked with industry advocacy organization CAQH to develop COB Smart, with a registry already holding data on more than 100 million members and the payers covering more than 160 million across the nation. The program is available in 15 states and should be nationwide by June, says Sorin Davis, managing director of marketing and business development at CAQH.

Participating insurers include Aetna, AultCare, Blue Cross and Blue Shield of North Carolina, BlueCross BlueShield of Tennessee, CareFirst BlueCross BlueShield, Cigna, Health Net, Horizon Healthcare Services, Kaiser Permanente, UnitedHealthcare and WellPoint.

States where COB Smart now is available include Colorado, Georgia, North Carolina, California, Nevada, New Jersey, Ohio, Arizona, Tennessee, Virginia, Connecticut, Indiana, Kentucky, Michigan and New Hampshire.

The registry is open to all commercial and government payers. For more information on participating, send an email to COB@caqh.org.

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