New York’s Mount Sinai Hospital has expanded the use of RateMyHospital, a survey which captures real-time patient feedback.

The tool, now available to admitted patients in the Hospital’s cardiology, medicine, orthopedics, and oncology units, collects feedback regarding patient satisfaction using smartphones.

Mount Sinai first launched the tool in the Derald H. Ruttenberg Treatment Center of the Tisch Cancer Institute in July 2013; the center has already received approximately 2,500 completed mobile surveys from patients’ smartphones, with most surveys filled out by patients within 24 hours of receiving a text message.

To use RateMyHospital, patients receive a link to a survey as a text message on their smartphones, and fill it out at the point of care. Patients are asked 11 questions based on a five-star rating system, with five being the best score. The questions cover topics, such as room cleanliness and the attentiveness of the nursing and medical staff.

Patient feedback can be seen immediately by staff on a web-based dashboard. Survey response rates with RateMyHospital are about 15 percent, according to its designer, New York-based Quality Reviews, Inc.

"RateMyHospital is one of the many tools we have recently implemented to help the Mount Sinai Health System improve the experience of care for the communities we serve, and given the tool’s early success, we will continue rolling it out in the coming months in other clinical areas," said Jeremy Boal, M.D., chief medical officer of Mount Sinai Health System.

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