A new report from vendor research firm KLAS Enterprises ranks customer satisfaction levels for eight companies offering outsourced health information technology services.
Top companies for partial I.T. outsourcing are Care Tech, CTG Health Solutions and Xerox, with Anthelio, Cerner and McKesson the leaders on extensive I.T. outsourcing.
Partial outsourcing satisfaction scores fell at least seven points since 2011 for three companies: McKesson, Dell and Siemens. Dell also dropped at least seven points in extensive outsourcing.
The report notes that Cerner is making rapid gains in extensive outsourcing. Computer Sciences Corp. also is ranked in the report, which notes it is struggling in partial outsourcing. The report is available at klasresearch.com/klasreports, with a substantial discount for providers.
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