As the newly-appointed ICD-10 ombudsman, William Rogers, M.D., is the internal advocate within the Centers for Medicare and Medicaid Services charged with investigating and addressing stakeholder complaints and problems they might encounter starting October 1—the compliance deadline for the new code set.

Should the code switchover go south and Medicare claims be rejected in droves, Rogers’ email——will no doubt become the ICD-10 equivalent of dialing the 9-1-1 emergency number for providers in trouble.

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