HealthStream Expands Workforce Management Portfolio via Acquisition

Healthcare workforce management vendor HealthStream will acquire HealthLine Systems, which sells a variety of software to manage physician credential/privileging functions and population health management.


Healthcare workforce management vendor HealthStream will acquire HealthLine Systems, which sells a variety of software to manage physician credential/privileging functions and population health management.

Nashville, Tenn.-based HealthStream will pay about $88 million in cash for HealthLine and expects the acquisition to quickly add to earnings. HealthStream offers workforce development and education services for provider organizations such as ICD-10 training, patient engagement, performance assessment, online compliance training curricula and OSHA compliance. It also has software for provider enrollment and credentialing, and to view qualifications, competencies, licenses, educational records and credentials of employees.

San Diego-based HealthLine’s product lines include a master provider database and a “contact center” called EchoAccess to support population health management efforts of accountable care organizations, medical homes and integrated delivery systems.

Services within EchoAccess, according to HealthLine’s Web site, include automated outbound calling of patients for post-discharge follow-ups, streamlined transitioning of care using best practice protocols developed at Cleveland Clinic, processes to enable shorter appointment wait times, processes to enable a positive customer experience at the first point of contact, enable physician-to-physician consults, streamline and coordination of referrals including referring unattached ER patients to in-network primary care physicians, online class enrollment, and automated faxes, letters and email.

HealthStream will retain the San Diego office, fold HealthLine into its complementary SyMed credentialing/privileging subsidiary, and rename the subsidiary; the name hasn’t yet been selected. Michael Sousa, senior vice president of business development at HealthStream, will become president of the subsidiary.

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