A provision of the health care reform legislation requires that any overpayments from Medicare patients to providers must be refunded within 60 days.

To facilitate meeting this requirement--as well as some similar state laws already on the books--the Cleveland Clinic automated a small piece of its revenue cycle, one that was once labor intensive and expensive. Suzanne Tschetter, director of patient financial services-financial reporting, explained the effort at the Healthcare Financial Management Association's annual conference being this week in Orlando.

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