A new report from health care technology research and advisory firm CapSite covers market share for patient access software in 513 surveyed hospitals across the nation.

Patient access applications represent an opportunity that many vendors are failing to penetrate, as the market leader for four of the six applications considered in the report is homegrown systems.

The report covers applications that automate such functions as insurance eligibility (market leader is Passport), bill estimation (homegrown), patient propensity to pay (homegrown), address validation (Passport), charity screening (homegrown) and eCashiering (homegrown).

Of the surveyed hospitals, 68 percent had fewer than 200 beds, 23 percent had 200-400 beds and 9 percent had more than 400 beds, which are figures that approximate national distribution of all hospitals. Eighty-nine percent of surveyed hospitals have automated eligibility processes, followed by 51 percent for bill estimation, 46 percent for propensity to pay, 68 percent for address verification, 51 percent for charity screening, and 53 percent for eCashiering. In most cases, at least one-fifth of surveyed hospitals were investing in each of these functionalities through new solutions or replacement of existing applications.

The report, 2011 Patient Access Study, is available for free to providers upon request. The cost to non-providers is $2,500. More information is available at capsite.com.


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