A revenue cycle management contractor that in early September of 2014 discovered five laptops were stolen alerted local law enforcement immediately but did not notify client North Shore –LIJ Health System until mid-May of 2015.

The contractor, Global Care Delivery in Dallas, did not know until recently that four of the computers contained protected health information, a North Shore-LIJ spokesperson tells Health Data Management. Now, Global Care Delivery, which has processed insurance payments for multiple provider organizations, is notifying about 18,000 patients who received inpatient or outpatient services in New York City or Long Island between March 2013 and September 2014.

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