A revenue cycle management contractor that in early September of 2014 discovered five laptops were stolen alerted local law enforcement immediately but did not notify client North Shore LIJ Health System until mid-May of 2015.
The contractor, Global Care Delivery in Dallas, did not know until recently that four of the computers contained protected health information, a North Shore-LIJ spokesperson tells Health Data Management. Now, Global Care Delivery, which has processed insurance payments for multiple provider organizations, is notifying about 18,000 patients who received inpatient or outpatient services in New York City or Long Island between March 2013 and September 2014.
While no evidence has been found to indicate that information on the computers has been misused, compromised data includes names, dates of birth, insurance numbers, and limited clinical information, as well as Social Security numbers of approximately 2,000 of those affected, according to the notice to patients. No financial information was on the laptops. All affected individuals are being offered one year of credit and identity protection services from Kroll.
Mark Bodner, president and CEO at Global Care Delivery, could not be reached for comment. The companys phones appear to be disconnected and the website now pulls up the Drinker Biddle law firm. According to the North Shore-LIJ spokesperson, the contractor is shutting down.
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