CMS Re-Ups with Medicare Hotline Contractor
National Government Services will continue to operate Medicares desktop application that 3,500 customer service representatives use when fielding telephone calls from beneficiaries.
National Government Services will continue to operate Medicare’s desktop application that 3,500 customer service representatives use when fielding telephone calls from beneficiaries.
The company’s new five-year contract is worth more than $111 million. The 1-800-Medicare phone line received 26 million calls in 2011. The desktop application enables representatives to pull up beneficiary information during a call. For instance, a beneficiary choosing a prescription drug plan but needing assistance can call and a representative would have access to information already entered by the beneficiary.
National Government Services is a subsidiary of WellPoint Inc.
The company’s new five-year contract is worth more than $111 million. The 1-800-Medicare phone line received 26 million calls in 2011. The desktop application enables representatives to pull up beneficiary information during a call. For instance, a beneficiary choosing a prescription drug plan but needing assistance can call and a representative would have access to information already entered by the beneficiary.
National Government Services is a subsidiary of WellPoint Inc.