The Centers for Medicare and Medicaid Services is taking steps to add home and community care services to the Consumer Assessment of Healthcare Providers and Systems suite of surveys to assess patient satisfaction with providers and payers.
CMS will pilot test the Home and Community-based Service Experience Survey with 18,000 volunteer individuals receiving home or community-based services from Medicaid. The face-to-face or telephone surveys will take about 30 minutes, according to a notice published May 18 in the Federal Register.
For your consideration: Final rule establishing Medicaid incentives for home and community-based services.
“These preliminary research activities are not required by regulation and will not be used by CMS to regulate or sanction its customers,” the notice states. “They will be entirely voluntary and the confidentiality of respondents and their responses will be preserved.”
CMS following the pilot expects to seek approval to make the HCBS Experience Survey a new addition to the CAHPS program.
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