Boston Children’s partners with Medumo on care messaging

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A teaming arrangement between Boston Children’s Hospital and patient navigation vendor Medumo aims to deliver a pediatric care messaging service.

The initiative seeks to improve communication and engagement with patients, the organizations say.

Under the partnership, Medumo has secured an exclusive license for DisCo, an app developed by Boston Children’s Hospital to enable better patient follow-up care and to prevent avoidable readmissions by providing communication with specialists for patients and their families.

“We are enthusiastic about the partnership with Medumo,” said John Brownstein, BCH’s chief innovation officer and leader of the Innovation and Digital Health Accelerator. “IDHA scouts opportunities to boldly transform care delivery and we believe Medumo is the right partner to incorporate our technology and expertise for patient communication and engagement.”

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The initial technology solution will be deployed across three departments at Boston Children’s Hospital—the adolescent medicine long-acting reversible contraception program, bariatric surgery and gastroenterology.

Ultimately, pediatric hospitals worldwide will be able to access post-discharge patient engagement and communication features developed at Boston Children’s Hospital through the Medumo platform, according to the announcement.

“We are excited to incorporate Boston Children’s technology and expertise into Medumo’s core platform and offer specialized pediatric CareTours to hospitals and clinics across the country,” said Adeel Yang, co-founder and CEO of Medumo.

The company contends its CareTour technology, which has exchanged more than 5 million patient interactions and serves more than 25 hospitals, sends precisely timed notifications and instructions to patients to ensure they show up prepared for their procedures, surgeries and appointments.

In addition, Medumo’s platform predicts which patients are at higher risk of not showing up or cancelling appointments, as well as poor procedure preparation and alerts medical staff to intervene early.

By combining the pre-visit engagement functionality of CareTour with DisCo’s post-discharge technology, BCH and Medumo contend that patients will be able to receive comprehensive support both pre- and post-visit.

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