Anthem, Samsung and American Well offer telehealth services

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Consumers with an Anthem-affiliated health plan and an updated Samsung Health app can now access the LiveHealth Online telemedicine service powered by American Well technology.

The new collaboration will give their customers the ability to connect with U.S.-based, board-certified providers for a wide variety of non-emergency medical care.

The 24/7 telehealth service enables consumers to consult with a provider via video chat for non-emergency medical needs such as colds, coughs, flu and allergies. In addition, consumers can have a virtual consultation with specialists in the area of nutrition and dermatology. Other services offered exclusively on the Samsung Health app include maternity advice and sleep tracking.

“Anthem’s partnership with Samsung and American Well is one way we are investing in innovation and digital capabilities that will advance access to healthcare for consumers across the country,” says Peter Haytaian, executive vice president and president of the Anthem Commercial and Specialty Business Division.

“At Anthem, we are leveraging the power of technology, challenging the status quo and collaborating with leaders across industries, to create a simpler, more affordable, and accessible healthcare system,” adds Haytaian. “The healthcare needs of consumers are incredibly dynamic, and technology will continue to be the gateway to enable consumers’ broader choice of care to improve their health and well-being.”

Also See: Anthem Blue Cross to launch digital health platform

Consumers are able to access American Well’s LiveHealth Online by opening the Samsung Health service on their Galaxy device through the “Experts” tab to connect with a provider. To participate, concumers will be asked to enroll in Samsung Health’s “Ask an Expert” feature with their Samsung account and then prompted to select their health plan to view coverage for the services they receive, if applicable.

“Our goal with Samsung Health’s ‘Experts’ service is to provide users with ubiquitous access to leading healthcare providers and insurers quickly and cost effectively, right from the palm of their hands,” says Nana Murugesan, vice president and general manager of services and new business at Samsung Electronics America. “When we launched Experts just one year ago, our users were mostly using the service for everyday illnesses like the colds and coughs. Now our users are increasingly using the service for more advanced telehealth treatments such as the flu, high blood pressure and insomnia, as we expand our relationships with leaders in the healthcare industry.”

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