AdventHealth opens 12,000-square-foot control center for 9 facilities

An Orlando-based healthcare system is turning to a command center approach to better manage patient care at its nine hospital campuses in three Florida counties.

AdventHealth on Wednesday implemented its “Mission Control,” which it believes is the largest command center of its kind in the country, with the intent of ensuring clinical operations are as streamlined and efficient as possible.

The 12,000-square-foot center features technology from GE Healthcare. The vendor and AdventHealth say it will function like its NASA namesake—it will be staffed 24 hours a day, seven days a week, with a staff of more than 50 nurses, 50 emergency medicine staff and flight dispatchers, transport techs and other specialists.

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The healthcare organization says the center will make use of artificial intelligence to inform and guide decisions in areas such as ambulance and helicopter dispatch, patient transfers between units and facilities, and prioritization of placement and treatment. The command center technology will concentrate on reducing wait times at AdventHealth's hospitals which handle more than 2 million patient visits annually.

“AdventHealth is at the leading edge in deploying this technology to help provide the best, most efficient care possible for our patients,” says Daryl Tol, president and CEO of AdventHealth’s Central Florida Division. “While the command center is invisible to patients, our team of experts will be there around the clock to make sure patients receive the care they need.”

The organization worked with GE Healthcare Partners to develop and implement the Mission Control technology on the Orlando campus. The command center features 60 monitors that continually display information such as near-time information such as patient bed status, as well as helicopter and ambulance status and movements.

“AdventHealth is such an impressive organization. Culture. Operational excellence. Wow. It’s a delight to work in their service “AdventHealth’s Mission Control will be raising the bar for artificial intelligence in service of caregivers for years to come,” says Jeff Terry, CEO of Command Centers for GE Healthcare.

AdventHealth’s Central Florida Division encompasses 16 hospitals in the six counties in and surrounding metro Orlando: Orange, Seminole, Osceola, Lake, Volusia and Flagler. The Central Florida Division’s care network also includes more than 30 CentraCare urgent-care centers; dozens of sports rehab and imaging centers; and hundreds of physicians, ranging from primary care to a full spectrum of specialties.

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