* Staff augmentation, to bring qualified personnel in-house to work next to full-time employees to support gaps during the migration.
* Managed services, which is a traditional approach to IT outsourcing where the supplier assumes control over the help desk and offers service delivery commitments to maintain service level agreements for the legacy system.
* Receivables management, providing support to perform accounts receivable tasks, relationships, processes and wind down.
Addressing staff morale concerns
Communicating throughout the process
Handling accounts receivable
Archiving data and other storage issues
Documenting policies and procedures for storage
Using staff support to control costs
A third-party support vendor should have a cost-effective support model, and should offer a cooperative partnership with a flexible approach and a variety of cost-effective staffing models. The vendor also should continuously monitor activity and requirements during the engagement, looking for opportunities to downsize their resources as volumes dictate.