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6 steps to ensure CMS-compliant text messaging
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Texting and secure messaging have become ubiquitous in the healthcare industry, transforming healthcare delivery while improving quality and access and cutting costs. But the Centers for Medicare and Medicaid Services has sent mixed messages on the propriety of texting. Amid protests, CMS in December 2017 clarified—to a degree—that text messages are allowed as long as they are transmitted using a secure platform. Consulting firm Hayes Management offers the following tips for complying with CMS texting policy.