Tom Furr

With nearly one in three employees now in an HDHP, health systems must find a way to help them pay their bills.

Under any scenario that Congress pursues, consumers will take on a growing percentage of the cost of their care, and providers will be under pressure to streamline operations.

Patients have expressed growing interest in paying bills on smartphones, and healthcare organizations can benefit by offering new payment options.

One person’s visit to the doctor’s office speaks volumes about deficiencies that need to be overcome to bring more efficiency and satisfaction to the process.

Consumers are getting more involved in their care through increased access to healthcare information, and providers must be enablers, not impediments.