Sue Phelan is president of CustomerCentric Solutions, a division of SPSS Inc. She helps businesses increase revenue by providing an analytical environment that improves interactions with their customers. CustomerCentric Solutions provides software and analytic consulting that drives greater value from CRM initiatives. For more information e-mail email@example.com or call (800) 543-2185, ext. 3673.
Like what you see? Make sure you're getting it all
Health Data Management delivers insightful analysis of the technology trends, tools and strategies that are shaping healthcare's future.