Maffei is vice president of Employee Benefits Resource Center, Hodges-Mace, LLC for Hodges-Mace, an employee benefit administration company based on Atlanta. Hodges-Mace was named One of the Best Companies to Work for in Georgia in 2016.
Maffei has more than 20 years’ experience working with some of the world's leading companies in driving change management, cost containment, and operational efficiencies in domestic and international organizations. A high degree of expertise in large-scale captive (customer service, HR shared services) and outsourced (inbound) contact centers. He has extensive experience in contact center transformations; including the identification and attainment of critical success factors in order to attain operational excellence and the customer experience.
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