Dean Nicolacakis is a Principal in PwC�s Financial Services Practice and co-leads the banking team in the US. Dean is responsible for the Financial Services Research Institute, the Financial Services practice Though Leadership group. Dean advises CEOs, CIOs and other senior executives on strategic issues such as customer experience, the optimal leverage of their delivery channels, new product innovation, information strategy, transformational change initiatives, and the strategic use of technology to achieve business and growth objectives. Dean has depth across multiple sectors of Financial Services including Retail Banking, Payments, Lending and Brokerage.Strategy Competencies:Channel Strategy (online, mobile, contact center)Product Innovation, Product DevelopmentInformation StrategyIT Strategy & PlanningBehavioral EconomicsBusiness/IT aligned planningTransformation Mobilization and Execution
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