Chris Dancy, a director in the Office of the CTO for BMC Software, has been working in IT support for 20 years, with experience ranging from help desk level 1, service desk manager, ITSM process consultant, software product manager, corporate marketing executive, and entrepreneur. Most people know Chris as @servicesphere on Twitter and as the host of the U.S. edition of ITSM Weekly, the Podcast syndicated to 30,000 listeners monthly.
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