The Healthcare Provider’s Guide to Omnichannel Customer ExperienceGood communication is the cornerstone of a healthy relationship between you and your customer or patient. Key to this communication is being able to preserve the context of previous interactions across all channels that the customer uses to communicate. How many communication channels are you being asked to use with your customers as they jump from mobile to phone, office to hospital to email? Download this e-book to learn how to: · Eliminate disconnected channels that create high-effort experiences for your customers· Use the latest in proactive messaging to reduce missed appointments and unpaid bills· Meet today’s customers’ demand for an omnichannel experience
Family support for patients recovering from illness is crucial, and the Solutions for Caregivers program gives them needed tools and personalized assistance, says Vidya Raman-Tangella, MD, head of UnitedHealthcare’s Innovation Center of Excellence.
Despite a tremendous push, people still aren’t viewing their medical information online. An overhaul of technology infrastructure and culture is in order, which creates another challenge for chief information officers and other HIT executives.