Sep 21, 2:00pm In this session, you’ll learn how you can help your organization improve clinical quality reporting, reduce costs, and enhance provider satisfaction with better terminology management and data governance.
When members trust that you not only understand but have their best interest at heart, they're more likely to listen to your counsel and follow your lead. Engaged members enjoy better health outcomes, while spending less for care. Being healthier and happier, they’re more likely to stay with your company and report higher levels of satisfaction.That may sound obvious. Yet, some payers engage more successfully than others. They’ve uncovered what it takes to deliver more productive member communications. They build on relationships that start at enrollment by employing technologies and best practices that boost key metrics.Download our white paper on the latest tips for supporting loyalty at member on-boarding and beyond.
The financial paradigm in healthcare has changed dramatically in recent years: more of the financial burden has shifted to patients; individual insurance policies have proliferated; consolidation among hospitals and clinical groups continue to make revenue management more complex and demanding. At the same time, the need for strict regulatory compliance continues, unabated. Download this e-book to learn how to: · Conduct collections using the most appropriate communication channels· Manage staff to minimize compliance risk and increase efficiency
The Healthcare Provider’s Guide to Omnichannel Customer ExperienceGood communication is the cornerstone of a healthy relationship between you and your customer or patient. Key to this communication is being able to preserve the context of previous interactions across all channels that the customer uses to communicate. How many communication channels are you being asked to use with your customers as they jump from mobile to phone, office to hospital to email? Download this e-book to learn how to: · Eliminate disconnected channels that create high-effort experiences for your customers· Use the latest in proactive messaging to reduce missed appointments and unpaid bills· Meet today’s customers’ demand for an omnichannel experience
Healthcare providers face the daunting task of providing high-quality care to patients, a well-run establishment for personnel, and an efficient and effective business for management or shareholders. Fortunately, healthcare providers can implement the same workforce optimization and sophisticated task management solutions used by thousands of enterprises to improve both their customer experience (CX) and their efficiency.Download this e-book to learn how to improve efficiency in: · Work item routing· Resource management· Facilities management
The number of patients with high-deductible health plans continues to grow. It’s vital to collect patient financial responsibilities effectively. Download this eBook to learn key strategies for optimizing patient collections.
In this eBook, you'll learn about a variety of value-based revenue models and incentive payments, including upcoming penalties for not meeting MU. Gain insight into this dynamic and complex system to identify new opportunities to drive practice revenue.
Privacy Officers in healthcare settings have a critical role to play. They need to guide their organizations in monitoring emerging risks and establishing responsible data sharing practices.Privacy Officers can help their organizations effectively limit risk when releasing data by: locating sources of PHI in their data; using effective de- identification; benchmarking against best practices; assessing security incidents; basing data sharing agreements on context; and, engaging with experts.