Gone are the days of doctor house calls, when the family physician knew each patient’s personal medical history by heart. Today, many patients do not have much of a personal connection with their doctor, as shown in the 2016 State of the Connected Patient Report that show the effects of a mostly siloed and resource-constrained healthcare system that has providers spending even less time with each patient.

In a destructive spiral, these patients then gravitate to those providers who can most easily and quickly solve their problems, the kind of disruption we see in almost every other industry.

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