Sometimes someone really hits the nail on the head. And I think Roy Schoenberg, M.D., CEO of American Well, did when I recently spoke with him about consumer disconnect.
The timing was perfect because I had recently suffered that disconnect. I had a horrific sinus infection, the same one I get every spring, and called my primary care doctor. A nurse got back to me, listened to my litany of complaints and told me that I couldn’t get a prescription over the phone. By that time I saw a doctor three days later and got my diagnosis confirmed I already had an ear infection. And to add to my misery I was away from my job, this job I so dearly love, for a half-day.
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