Recently, I had the opportunity to share lessons I’ve learned as a lean leader and champion—in particular around visual management. I was honored to give a presentation at the Lean Enterprise Institute (LEI), which holds an annual Lean Transformation Summit at which experts and practitioners come together from all industries to learn from one another.

My talk covered a multi-year journey that has involved learning from others—both in and out of healthcare, site visits, training classes, lots of reading and experiments with my leadership team. Most of my talk is based on my experience and lessons learned at the University of Michigan Health System.

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