In today’s healthcare IT shops—and particularly in those shops with a spaghetti bowl of boutique applications, systems and external linkages—there is a constant challenge in keeping staff enthused and invested in departmental success.

There is anxiety within IT staffs. In many if not most IT shops, priorities change and projects tend to advance or retreat in accordance with near-term business and stakeholder demands. Staff members often feel isolated within their own project and product responsibilities, and fail to perceive a unifying enterprise IT strategy.

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