Renowned business author Jim Collins often points to the important role that passion plays when companies attempt to move beyond the status quo. The lesson wasn’t lost on clinicians at MultiCare Health System, a non-profit integrated healthcare system based in Tacoma, Wash.

After wanting to use video conferencing as part of a remote patient monitoring program, clinicians have watched their telehealth program take off. MultiCare launched its telehealth program well over a decade ago by providing home care patients, primarily those who suffer from heart conditions and chronic pulmonary obstructive disorder (COPD), with devices that could remotely monitor a variety of vital signs such as blood pressure, weight and oxygen saturation.

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