Clinicians have to deal with a high volume of patients who are hell-bent, intentionally or not, on flummoxing them every step of the way. So it seems a bit cruel to send in “mystery” patients who are getting paid to trip them up.
The results of a recent mystery patient study are interesting, if not entirely surprising. But the study unintentionally opens the door to a discussion about the underlying tensions of our brave new digital health world: Who’s in charge, the physician or the data? How far are we willing to push the health care nanny state that leading figures are proposing? And when will we ever get to the point we are rewarding physicians to be truly great caregivers, as opposed to rewarding them for being data aggregators?
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