Patient satisfaction is not just about whether a patient is pleased with the treatment being received; more important is whether the patient really is having a good clinical experience that will translate to improved outcomes.
Hospitals aiming to provide optimal patient satisfaction and outcomes could learn some lessons from the hotel industry, particularly Hilton Hotels, says Nick Van Terheyden, MD, one of the pioneers of modern electronic health records and speech recognition technology, as well as a futurist.
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