How can chief nursing informatics officers advance their organization’s IT mission with nurses? Make sure they have a strong connection with the chief nursing officer, give nurses a seat at the IT planning table, volunteer for projects that aren’t necessarily in the CNIO job description, and generally stay visible, says award-winning CNIO Mary Beth Mitchell, RN, of Texas Health Resources.

“You have to advocate for your customers,” she says. “When I was a nurse, my patients were my customers, and now, the nurses are my customers. It doesn’t mean they get everything they want, but it does mean I’m out there listening to my users and responding to them. You can’t just sit in an office and do this job.”

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