Sue Schade's passion-one of them, anyway-is figuring out what it takes to keep health I.T. workers happy, productive, engaged and growing. Her Twitter tagline is "Committed to mentoring and developing next generation of HIT leaders."

She came to the University of Michigan Hospitals and Health Centers about a year ago from Brigham and Women's Hospital in Boston specifically because U of M was in the middle of implementing a new Epic EHR. She wanted to be part of that massive institutional transformation. "I was looking for one more big jump in my career," she says. "I'd accomplished a lot at Brigham, and I wanted to see what change I'd be able to make here." After getting settled and taking the measure of her new organization, her first order of business was to find out what her 625 employees wanted and needed. An online survey this summer yielded an unheard-of 90 percent response, and a clear call for recognition, money, and opportunities for professional development and advancement. Below, Schade talks about molding a workforce that's ready for rapid change.

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