The American Medical Association has collaborated with health data analysis and benchmarking firm Press Ganey Associates Inc. to develop Web software to help physicians measure the satisfaction of their patients.
The software, called RealTime, offers patients the opportunity to comment on their office experiences via an electronic survey. The application generates a series of reports for physician practices using de-identified survey results. Practices can identify drivers of satisfaction, analyze profiles of their most satisfied patients and create blinded comparisons to other practices, according to AMA and South Bend, Ind.-based Press Ganey.
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