Engaging patients through the use of health information technology has been a growing challenge for healthcare organizations, and it's one that's expected to loom even larger in years to come.
Patient portals, as the acknowledged leading patient engagement tool, so far have been disappointing in satisfying the needs of both patients and providers. While portals typically enable patients and families to view health and billing information and perform simple requests, such as schedule appointments, consumer uptake has been minimal.
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