BlueCross and BlueShield of Tennessee has announced it has so far notified more than 157,000 members of the theft of identifiable data in early October that affected an estimated 500,000 members. The Chattanooga, Tenn.-based insurer announced the theft within days of its occurance. It started notifying members in early December as evidence that their information was on stolen files surfaced during an investigation that continues.
In October, 57 hard drives containing audio and video files were stolen from a leased facility that previously housed a call center and was in a transition stage with some employees still working at the facility. The files related to coordination of care and eligibility phone calls from providers and members. The video files were images from computer screens of customer service representatives and the audio files were recorded telephone conversations. The stolen material included an estimated 1.3 million audio files and 300,000 video files.
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