As the rate of EHR adoption by hospitals increases, so does an unpleasant side effect: lost revenue because of disruptions related to system conversions. Avoiding these shortfalls and expediting a smooth transition during an electronic health record system deployment is a major challenge for hospital CFOs and financial officers.

"Setting expectations is very important," said Patrick McDermott, senior vice president for revenue cycle at Sutter Health. "You don't want surprises."

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